Pharmaceutical giant Merck improves various warehouse operations with only 8 voicepickers

With only 8 voice operators to improve productivity, greater satisfaction among the operators, lower error margin and improved planning Voice solution streamlines processes for receiving, storage, supply and picking Zetes 3 N crystal solution was getegreerd SAP Eindhoven / Lisbon (Portugal ), The Portuguese magazine Merck argues warehouse operations average 9,000 per month. That time-consuming process optimization in accordance with the wishes and requirements in terms of system security, Merck Zetes voice solution 3iV Crystal gestalleerd. With just eight operators voice to work, they could streamline a range processes.

Merck is a global pharmaceutical and chemical company with approximately 40,000 employees in 64 countries. Portuguese magazine puts its warehouse operations average 9,000 per month for a total of 30,000 lines. Four types of goods in the warehouse are correct: goods group Merck (Merck's other distribution centers and laboratories), property of the partners that manages the inventory, and promotional products to be cooled.

Since the procedures of Merck stock based on barcode reading quite time consuming and the equipment no longer met the requirements of the company in terms of system security, Merck implemented in 2010 at the Crystal 3iV processes. We had in the past worked with Zetes and knew they deploy voice solutions. After a visit to a customer reference Zetes we could with our own eyes see the benefits of this technology, explains Luis Azevedo, the IT manager of Merck. Zetes impressive track record in terms of successful voice implementations, both in Portugal and in international markets, played a very important role in Merck's decision to choose a partner Zetes.

Zetes 3iV Crystal implemented its solution and integrated in the SAP WM module Merck. That optimizes warehouse four procedures: receiving, storage, supply and picking.

Currently, eight operators are equipped with voice. Even with this limited number of voice users could be put down an impressive result in terms of productivity, accuracy and ergonomics.

Luis Azevedo: The constant use of the barcode reader delayed the picking processes. With the implementation of voice technology we have achieved some significant advantages. We have improved procedures, greater productivity, increased employee satisfaction, improve data accuracy and reduce the level of planning.

Alain Wirtz, CEO of Zetes resolution: The pharmaceutical industry is under increasing pressure to ensure traceability of its products. At the same time pharmaceutical companies optimize their processes to stay ahead of the competition. With auto-ID solutions Zetes they can do both. Our voice solution 3iV Crystal in the retail sector has demonstrated it can be very useful to reduce the margin of error and increase productivity. They will now increasingly supported in the pharmaceutical logistics, where accurate and timely deliveries are crucial.

Zetes Industries (Euronext Brussels: ZTS) is a leading European provider of solutions and value added services for automatic identification of goods and people. Zetes uses both emerging technologies (barcode, voice recognition, RFID, smartcards, biometrics) Solution Architecture Frameworks to optimize the performance of many customers in many market segments: manufacturing, transportation, logistics, retail, healthcare, finance, telecommunications , government and public sector. The Zetes group has its headquarters in Brussels and offices in Belgium Denmark, Germany, France, Ireland, Israel, Ivory Coast Italy, Netherlands, Portugal, Spain, United Kingdom, Switzerland and Greece. Zetes currently employs approximately 900 employees and generated consolidated revenues in 2010 totaled 216.7 million euros. More information on www.zetes.com.

Zetes Corp PR Sarah Dheedene - T +32 2 728 37 48 - Email: Peter Gloudemans Addit Benelux - +31 6 53471777 - E:



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